Account Manager
Remote, U.S., with travel • Full-Time • Supply chain
Overview
A growing consulting organization is seeking a detail-oriented, relationship-driven Account Manager to support and expand key client partnerships. This individual will serve as the primary point of contact for clients, ensuring clear communication, proactive issue resolution, and long-term satisfaction.
This role is ideal for someone who thrives in a collaborative, high-performance environment and enjoys a mix of strategic thinking, client interaction, and project coordination. You will play a significant role in shaping client success, driving retention, and identifying opportunities to add value across each partnership.
Key Responsibilities
- Serve as the main point of contact for assigned client accounts.
- Build and maintain strong, long-term client relationships.
- Manage contracts, agreements, and pricing discussions to support business goals
- Partner closely with client stakeholders and internal teams to ensure successful delivery of services and solutions.
- Monitor ongoing initiatives while communicating progress to both internal and external teams.
- Identify opportunities for account growth and recommend improvements to meet strategic objectives.
- Track, analyze, and forecast key account metrics.
- Prepare account reports, presentations, and documentation as needed.
- Support business development efforts by helping identify and explore new opportunities within assigned accounts.
- Address escalated client concerns and ensure timely resolution.
- Manage multiple account-related projects simultaneously while maintaining high attention to detail.
Qualifications
- Bachelor’s degree in Engineering, Supply Chain, Business, or a related field.
- 15+ years of experience in account management, consulting, supply chain, engineering, or a related industry.
- Strong analytical and problem-solving skills, including experience working with data, spreadsheets, and operational models.
- Ability to communicate and present effectively to stakeholders at all levels, including senior leadership.
- Experience with warehouse management systems (WMS), MES, ERP platforms, or related technical tools is a plus.
- Proficiency with Microsoft Excel and PowerPoint.
- Familiarity with data tools such as SQL, Python, Tableau, or Power BI is a plus.
- Demonstrated ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
- Strong commitment to client service and continuous improvement.
Schedule and compensation
Full-time position
Remote (U.S.), with travel
Pay discussed during screening based on experience
Why work with us
DKW Consulting specializes in staffing for manufacturing, supply chain, construction, and engineering, placing skilled candidates in long-term career opportunities with strong local employers. Our team provides hands-on guidance throughout every step of the hiring process.
This role is offered through DKW Consulting, a recruiting and staffing agency. To protect the confidentiality of our client, the hiring company’s name is not listed publicly. Full company details will be provided to candidates who are selected to move forward in the process. Job responsibilities and requirements may be updated based on the client’s needs
Please email your resume to info@dkwconsult.com and include the job title in the subject line